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Your UMARK product is warranted by United Trading & Marketing co (Referred as “UMARK”).* for a period of twenty-four (24) months from the date of purchase under the terms and conditions of this warranty. The MENA UMARK warranty covers material and manufacturing defects existing at the time of the purchase of the UMARK APPLIANCES ("defects"). The warranty comes into force as soon as you procure our product from any of our official UMARK PRODUCT dealer ("valid warranty certificate", Brands: Emjoi, Black & Decker, Honeywell & Conair). Each product comes along with the warranty information & Instruction manual which carries all the important information regarding the appliance.

During the warranty period and by presenting the valid warranty certificate, you will have the right to have any defect repaired free of charge. In the event that repairs are improper to restore the normal conditions of use of your UMARK appliance, or if you purchased a UMARK Appliance the Product which parts are missing, UMARK guarantees its replacement by a UMARK Appliance of similar model. The warranty for the replacement appliance ends twenty-four (24) months after the date of purchase of the replaced appliance. This manufacturer’s warranty does not cover:

  • - the life of the battery;
  • - normal usage and aging (e.g. scratched glass/plastic/metal/aluminum/parts; alteration of the colour and/or material of non metallic parts and nobs, such as peeling of the plating, breakage, lights);
  • - any damage on any part of the appliance resulting from abnormal/ abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken outer, etc.), incorrect use of the appliance and non-observance of the use directions provided by the product “Instruction manual.

Each product purchased from UMARK comes along with an Instruction manual which clearly outlines Assembly guidelines, usage guidelines, dos & donts and product features. The users are recommended to read and comply this procedurewith the care of their appliances.

  • - indirect or consequential damages of any kind resulting from e.g. the use, the non-functioning, the defects or the inaccuracy of the appliance;
  • - the UMARK Product handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which undergoes alterations in its original condition beyond UMARK’s control. Any further claim against UMARK. e.g. for damages additional to the above described guarantee is expressly excluded, except mandatory statutory rights the purchaser may have against the manufacturer.

All original spare parts for UMARK appliances can be procured from our designated service center or via support from our toll free center. The above manufacturer’s warranty :

  • - is independent of any warranty that may be provided by the seller, for which he carries sole responsibility.
  • - does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have.

The UMARK’s customer service ensures the perfect maintenance of your UMARK Appliance. If your appliance needs attention, rely on a authorized UMARK Service Center as set forth in the enclosed list: They can guarantee a service according to UMARK’s standards.

  • - Riyadh Service Center
  • - Jeddah Service center
  • - Abha Service Center
  • - Dammam Service center
  • - Qassim Service Center
  • - Madinah Service center